Choose a reservation that suits your tastes and budget, and our team of wine experts will take care of the rest. With each new automatic delivery you’ll enjoy big brands and boutique discoveries. So sit back, relax and enjoy not having to worry about being caught short of wine again.
WINE RESERVATION BENEFITS
- Exceptional value
- Guaranteed quality and first access
- Complete control
EVERY CASE INCLUDES
- Outstanding wines
- Tasting notes
- Expert food pairings
We're here to help
At Cellarmasters, we believe everyone's wine journey is unique. Our team of expert Wine Reservation Advisors are here to help you.Email our Experts
Call 1800 505 605
Frequently asked questions
1. Why should I join a Wine Reservation?
All of our Wine Reservations are hand selected and vetted by our wine experts. Wine Reservation customers get priority access to the best wines in the business, we would never send you anything we wouldn't drink ourselves. Discover new and exciting varieties and styles, 100% money-back guarantee, with detailed tasting notes on all wines.
2. Do I pay a membership or subscription charge?
No, there are no membership or subscription charges. You will simply be charged the cost of your selected Wine Reservation(s) plus delivery fees*. You will also have the opportunity to skip or change your Wine Reservation but this must be done prior to the dispatch date, otherwise you will be automatically charged the cost of your selected Wine Reservation(s) plus delivery fees*
3. How do I pay for my wine reservation?
The card we hold on file for you will be charged the cost of the wine plus delivery fees* when each delivery that you do not skip or cancel is dispatched from our warehouse in the Barossa.
4 When am I charged?
You are charged when your Wine Reservation case is dispatched from our warehouse, using your payment details we have on file. You will receive an email notification around two weeks prior to the dispatch date to let you know that your wine will be leaving our cellar soon. The email will give you a date that you need to make any changes to your delivery by, this includes adding to your order, skipping a delivery or cancelling your participation in the wine reservation before the card we hold on file for you is charged.
5. When are the deliveries?
Each Wine Reservation has different delivery months. Please view your selected Wine Reservation(s) on the website for all delivery details. In addition, you can login online, or call the Wine Reservations Team on 1800 505 605. We will also send an email notification around two weeks before your wine leaves the warehouse, which gives you time to skip the delivery or make any other changes to your reservation.
6. How do I know when my case is coming?
We will send you an email notification two weeks before your case is due to leave the warehouse. The email will give you a date that you need to make any changes to your delivery by, this includes adding to your order, skipping a delivery or cancelling your participation in the wine reservation before the card we hold on file for you is charged.
7. Will I be locked into a minimum order and end up getting wine I don't want?
Unless stated otherwise, delivery charges apply to each case. To find out the delivery charge for your area please visit cellarmasters.com.au/delivery or ask a Wine Advisor when you call 1800 505 605. FREE delivery* is available when you spend $300 or more on any products (after voucher or promotional discounts are applied).
8. Do I pay for delivery?
Some Wine Reservations have a delivery fee and some are free delivery. Please visit the Wine Reservation pages for more information or give us a call on 1800 505 605. You can find out the delivery charges in your area by using our delivery calculator.
9. How do I cancel my Wine Reservation?
Simply give Your Wine Reservations team a call on 1800 505 605
10. How can I skip a delivery of my Wine Reservation?
You can login to your account online or give us a call on 1800 505 605. Skipping online - Login to your account > Select Wine Reservations > Select Edit > Set Number of cases to "0" (zero)
11. What are the additional benefits of being on a Wine Reservation?
A Wine Reservation ensures you get the best wine at the best price^. Wine Reservation customers also get exclusive, priority access to new release wines, latest vintages and limited releases. Love a wine you received in your Wine Reservation mixed case? Get 50% OFF when you purchase a straight case^.
12. How can I change my Wine Reservation?
You can skip your delivery or increase the number of cases that you would like delivered by logging into your account or give the Wine Reservations Team a call on 1800 505 605.
13. Can I get other items sent to me with my Wine Reservation delivery?
Absolutely! Please give your Wine Reservations Team a call and they will help you by adding additional wines to your Wine Reservation delivery so that you can receive them all at once and can take advantage of free delivery if applicable. They also will be able to tell you about specials that are available exclusively to Wine Reservation customers.
14. Can I increase or reduce the number of Wine Reservation cases sent to me?
Of course you can! Go online or give the Wine Reservations Team a call on 1800 505 605. Increasing/decreasing the number of your Wine Reservation cases is easy. Follow these steps; Login to your account > Select Wine Reservations > Select Edit > Set Number of cases "0-5" (zero will skip your upcoming delivery)
15. Where do I get my tasting notes?
They will arrive in your case. If for some reason your tasting notes are not in your case, we apologise! Please give your Wine Reservations Team a call and they will post a copy to you. Please note that some Wine Reservation deliveries do not come with tasting notes.