What is a Wine Reservation?
A Wine Reservation is the smartest way to buy wine. Each case of wine is hand selected by wine experts and delivered to you.
How does it work?
- Choose from a selection of Wine Reservations to suit your palate and budget
- Receive a notification by email 2 weeks prior to each delivery
- Wine is automatically delivered to your door
- No joining or cancellation fees
- Money-back guarantee
- Skip any delivery online or over the phone by the date detailed in your pre-delivery email. There's no obligation to take every delivery
Why should I join?
- Outstanding wines, selected by our very own wine experts
- Get exclusive, priority access to new release wines, latest vintages and limited releases
- Love a wine you received in your mixed case Wine Reservation delivery? Get it 50% OFF when you buy a straight case^
- Exclusive wine tasting notes delivered with every wine delivery
Need help selecting your Wine Reservation?
We have a dedicated Wine Reservations team ready to help, so call us on 1800 505 605 (Mon - Fri 9am-6pm and Sat 9:30am-2:30pm AEST) or email us at email@example.com
*In some outlying areas, wines will be delivered to your local agent's depot.
^Limited to one per customer per Wine Reservation delivery. Customers must accept the delivery of the Wine Reservation to be eligible for this offer.
What is a Wine Reservation?
Why should I join a Wine Reservation
All of our Wine Reservations are hand selected and vetted by our wine experts. Wine Reservation customers get priority access to the best wines in the business, we would never send you anything we wouldn't drink ourselves. Discover new and exciting varieties and styles, 100% money-back guarantee, with detailed tasting notes on all wines.
Do I pay a membership or subscription charge?
No, there are no membership or subscription charges. You will simply be charged the cost of your selected Wine Reservation(s) plus delivery and handling fees*. You will also have the opportunity to skip or change your Wine Reservation but this must be done prior to the dispatch date, otherwise you will be automatically charged the cost of your selected Wine Reservation(s) plus delivery and handling fees*
How do I pay for my wine reservation?
The card we hold on file for you will be charged the cost of the wine plus delivery and handling fees* when each delivery that you do not skip or cancel is dispatched from our warehouse in the Barossa.
When am I charged?
You are charged when your Wine Reservation case is dispatched from our warehouse, using your payment details we have on file. You will receive an email notification around two weeks prior to the dispatch date to let you know that your wine will be leaving our cellar soon. The email will give you a date that you need to make any changes to your delivery by, this includes adding to your order, skipping a delivery or cancelling your participation in the wine reservation before the card we hold on file for you is charged.
When are the deliveries?
Each Wine Reservation has different delivery months. Please view your selected Wine Reservation(s) on the website for all delivery details. In addition, you can login online, or call the Wine Reservations Team on 1800 505 605. We will also send an email notification around two weeks before your wine leaves the warehouse, which gives you time to skip the delivery or make any other changes to your reservation.
How do I know when my case is coming?
We will send you an email notification two weeks before your case is due to leave the warehouse. The email will give you a date that you need to make any changes to your delivery by, this includes adding to your order, skipping a delivery or cancelling your participation in the wine reservation before the card we hold on file for you is charged.
Do I pay for delivery?
Some Wine Reservations have a delivery fee and some are free delivery. Please visit the Wine Reservation pages for more information or give us a call on 1800 505 605. All Wine Reservation deliveries incur a handling fee of either $1.20 or $1.40 depending on your area (as do all cases sold by Cellarmasters). You can find out the delivery charges in your area by using our delivery calculator.
How do I cancel my Wine Reservation?
Simply give Your Wine Reservations team a call on 1800 505 605
How can I skip a delivery of my Wine Reservation?
You can login to your account online or give us a call on 1800 505 605.
Skipping online - Login to your account > Select Wine Reservations > Select Edit > Set Number of cases to "0" (zero)
What are the additional benefits of being on a Wine Reservation?
A Wine Reservation ensures you get the best wine at the best price^. Wine Reservation customers also get exclusive, priority access to new release wines, latest vintages and limited releases. Love a wine you received in your Wine Reservation mixed case? Get 50% OFF when you purchase a straight case^.
How can I change my Wine Reservation?
You can skip your delivery or increase the number of cases that you would like delivered by logging into your account or give the Wine Reservations Team a call on 1800 505 605.
Can I get other items sent to me with my Wine Reservation delivery?
Absolutely! Please give your Wine Reservations Team a call and they will help you by adding additional wines to your Wine Reservation delivery so that you can receive them all at once and can take advantage of free delivery if applicable. They also will be able to tell you about specials that are available exclusively to Wine Reservation customers.
Can I increase or reduce the number of Wine Reservation cases sent to me?
Of course you can! Go online or give the Wine Reservations Team a call on 1800 505 605.
Increasing/decreasing the number of your Wine Reservation cases is easy. Follow these steps; Login to your account > Select Wine Reservations > Select Edit > Set Number of cases "0-5" (zero will skip your upcoming delivery)
Where do I get my tasting notes?
They will arrive in your case. If for some reason your tasting notes are not in your case, we apologise! Please give your Wine Reservations Team a call and they will post a copy to you. Please note that some Wine Reservation deliveries do not come with tasting notes.
Wine Reservations Terms and Conditions
The card charged will be the active card on your Cellarmasters account. *Delivery charges apply to each case, plus a handling fee of $1.20 per case to metro areas or $1.40 per case to regional areas. To find out the delivery charge for your area please visit cellarmasters.com.au/delivery or ask a Wine Advisor when you call 1800 505 605.
This offer is valid until [DATE] or until stock runs out. If the case becomes unavailable, an alternative case of the same or higher value will be offered to you at the same price. The price of Wine Reservations are subject to change. For full Wine Reservation Terms and Conditions please see cellarmasters.com.au/terms. If you would like to discuss or make changes to your Wine Reservation at any time please contact us on 1800 505 605. You can also do this directly by logging into your Cellarmasters account.
AUTOMATIC DELIVERY: By signing up to the Wine Reservation Plan you will be sent up to 5 deliveries each year unless you decide to opt out. 2 weeks prior to dispatch of each Wine Reservation, we will send you an email to confirm the upcoming delivery of the Wine Reservation. If you do not wish to receive the Wine Reservation or you wish to skip a Wine Reservation please log in to your account, email firstname.lastname@example.org or call Cellarmasters on 1800 505 605 prior to the deadline indicated in the email. If you do not contact Cellarmasters prior to the date indicated, the Wine Reservation will be shipped and your credit card on file will be deducted for the full Wine Reservation amount plus handling and delivery costs.
Cellarmasters is operated by Cellarmaster Wines Pty Limited, corner Barossa Valley Way and Siegersdorf Rd, Tanunda, 5352, ABN 95 076 727 949, Licence No. 51205679.