It's FREE* at selected BWS stores Australia-wide

How it works

1. Shop online

Select Click & Collect at checkout and choose a BWS store near you

2. Sit back and relax

We’ll hand-pack your order and ship it to your nominated store

3. Collect in-store

You'll receive an email or SMS when it's ready to collect

Frequently Asked Questions

What BWS stores can I collect my order from?

Participating BWS stores can be found using the locator above.

Can’t see your local store? Click & Collect is gradually being rolled out and more store locations will be added to the network in the coming months.

Are all products available for Click & Collect?

All products on cellarmasters.com.au are available for Click & Collect, excluding Wine Reservations. Wine Reservation deliveries are only available for Home Delivery at this time.

Products from the BWS store range are not available to purchase from Cellarmasters but the store teams will be more than happy to assist when you collect your order.

What is the delivery charge for Click & Collect?

As an introductory offer, delivery for Click & Collect is free. A handling fee of $1.20 per case (metro) or $1.40 per case (regional) will apply.

How will I know when my order is ready to collect?

If we have your email and/or mobile phone number on file you will receive an email and/or text message when your order is ready for collection. You can also track your order in My Account.

If you need help with your order please contact our Wine Advisors on 1800 500 260 during opening hours.

Can someone else collect my order on my behalf?

No, only the person nominated by you at the time of order may collect. This person must bring a valid form of ID and be over 18 years.

What do I need to bring with me to collect my order?

Please bring a copy of your order confirmation with you. You must bring a valid form of ID and be over 18 years to collect your order.

Am I able to pay for my wine when I collect my order?

No, Click & Collect orders must be paid in full at the time of order.

How long do I have to pick up my order?

You must collect your order within 7 days of being notified that it is ready for collection. Orders not collected after this time may be returned to our cellar in the Barossa Valley and re-delivered at your expense.

If you need help with your order please contact our Wine Advisors on 1800 500 260 during opening hours.

Can I change or cancel my Click & Collect order?

No, all orders are considered final once placed. If you need help with your order please contact our Wine Advisors on 1800 500 260 during opening hours.

Can I return my Click & Collect purchase?

If you need help with your order please contact our Wine Advisors on 1800 500 260 during opening hours. Under no circumstances can a purchase from Cellarmasters be returned to a BWS store.