The Facts About Wine Plans

Payments

How do I pay for my Wine Plan?

You can simply pay with your credit card.

When will I be charged?

We’ll charge you approximately one month after your wine has been despatched.

What’s the story with split payments?

If you’re paying by credit card you can split your payments over three months, with your first payment including any freight charges.

How much are delivery charges?

Because we conveniently deliver the wines to you there’s an additional, but very reasonable, delivery charge plus a charge of 1% to cover your order against theft and breakage.

Theft and breakage cover is just 1% of the total value of your order, and covers you for breakage or loss while in transit.

Deliveries

How often will I get a wine delivery?

How can I check when my next delivery is?

Just give us a call on the Wine Plan Hotline 1300 550 782. Or you can check on line – you’ll need to set up an online account first. Click here to set up an online account or call 1300 550 782.

Despatch email

The moment we despatch your wine we’ll send you an email to confirm price and that your wine is on its way.

How do I…?

Cancel my wine plan, or stop a delivery from being sent?

Just call us on 1300 550 782.

If you wish to:

• Skip a delivery
• Change your wine mix
• Increase your number of cases
• Change your delivery address

 

Simply call the Wine Plan Hotline on 1300 550 782.

What’s guaranteed with my Wine Plan?

Your satisfaction

Every wine we offer has received a medal winning equivalent score from one of our expert Tasting Panel members. But in the end,

you’re the only judge that counts. If you find a wine that you don’t like for whatever reason, just call us and we’ll credit your account.

It's that simple.