Our Guarantee
Your satisfaction – or your money back 100%
Our wines are carefully chosen by our panel of experts and judged using Australian Wine Show criteria. We only offer you wines that have achieved a medal-winning equivalent score – this means all wines are of at least bronze medal standard. But at the end of the day we believe you’re the only judge that matters.
We want you to share our passion of wine. That means you’ve got to be completely happy with the wine you’ve received. If you’re not happy we’re not happy, so we promise if you don’t like a wine – for whatever reason – we’ll refund your money 100%. No questions asked. No ifs, buts, or maybes. Wine buying doesn’t get ANY safer than that.
We guarantee great value
If you order a wine and (heaven forbid) see it advertised for less within 30 days, just mail or fax us a copy of the advertisement and we’ll happily refund the difference.Delivery’s guaranteed too
There’s a delivery guarantee charge of a mere 1% of the value of the wine you order (added to your total and displayed on the check out screen). This means your wines are fully guaranteed against breakage or loss. And we’ll replace or refund anything you order but didn’t receive.When you’ve placed your order, we’ll let you know when you can expect your wine to arrive (in outlying regions we’ll deliver to your local agent).
Want to talk to a Wine Advisor?
Just give one of our Wine Advisors call on 1800 500 260Monday to Friday: 8am-9pm (EST)
Weekends: 8am-8pm (EST)
Calling from outside Australia?
Phone +61 2 9333 8008 Fax: +61 2 9333 8080
Our mailing and street address is:
Cellarmaster Wines Pty Limited
Level 25, Tower 2
101 Grafton Street
Bondi Junction NSW 2022
Level 25, Tower 2
101 Grafton Street
Bondi Junction NSW 2022
Our email is: